At Antidote Extract Labs (“ANTIDOTE,” “we,” “us,” or “our”), your satisfaction is important. While we do not accept returns, we are committed to resolving issues fairly.
Damaged or Defective Items Contact us within 7 days of delivery. Remedies:
- More than 3 cans damaged: Replacement provided
- 3 or fewer damaged: Store credit issued
Dented Cans Dents do not affect quality and are not eligible for refunds or credits.
Missing Items We will issue a replacement or credit for missing items.
Missing Deliveries If marked “delivered” but not received, allow 24 hours. Contact us after that for assistance.
Undeliverable Orders Orders returned due to incorrect addresses are not refunded but may be reshipped at customer expense.
Wholesale Orders Wholesale policies are in our Supplemental Terms of Service – Wholesale Accounts.
Contact: [email protected] or (239) 475-8296
