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Refund and Returns Policy

At Antidote Extract Labs (“ANTIDOTE,” “we,” “us,” or “our”), your satisfaction is important. While we do not accept returns, we are committed to resolving issues fairly.

Damaged or Defective Items Contact us within 7 days of delivery. Remedies:

  • More than 3 cans damaged: Replacement provided
  • 3 or fewer damaged: Store credit issued

Dented Cans Dents do not affect quality and are not eligible for refunds or credits.

Missing Items We will issue a replacement or credit for missing items.

Missing Deliveries If marked “delivered” but not received, allow 24 hours. Contact us after that for assistance.

Undeliverable Orders Orders returned due to incorrect addresses are not refunded but may be reshipped at customer expense.

Wholesale Orders Wholesale policies are in our Supplemental Terms of Service – Wholesale Accounts.

Contact: [email protected] or (239) 475-8296

 

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Disclaimer: Kratom: FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. KRATOM DISCLAIMER: “This product is not available for shipment to the following states: Alabama, Arkansas, Indiana, Rhode Island, Wisconsin; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana)”. Our products are not for use by or sale to persons under the age of 21. WAAVE ALSO RESPECTS COMPLIANCE IN THE FOLLOWING STATES AND COUNTIES: Vermont, Louisiana. Denver CO, Washington D.C., Newport Beach CA, Malheur County, Parker & Monument (CO), Grant Parish (LA), Franklin (NH) and several other counties in Mississippi. We do not ship internationally. ID verification is required for shipments to the following states: Florida, Virginia, West Virginia, Colorado, Oregon, South Dakota, Nebraska, Kentucky, Maryland, Tennessee, Mississippi, Georgia. Enhanced Kratom cannot be shipped to Tennessee and Georgia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov. We do not ship to military bases  
WAAVE Compliance